Shipping policy

1. Processing Time

We try to dispatched all orders within 1–2 business days. Orders are not shipped or delivered on weekends or Swedish public holidays. If we are experiencing a high volume of orders during exclusive product drops or sales, shipments may be delayed.

2. Shipping Rates & Delivery Estimates

We offer fast, tracked shipping across Sweden and the European Union. Exact shipping costs are calculated at checkout based on your location and order value.

  • Sweden: 1–3 business days | Tracked Delivery via [PostNord / DHL / Schenker] | [Price / Free over X SEK]

  • European Union (EU): 4–5 business days | Tracked EU Courier | [Price / Free over X EUR]

  • Rest of the World: [X–X] business days | International Tracked | [Price / Free over X EUR/USD] (Remove this line if you only ship within the EU)

3. Order Tracking

Once your order has been dispatched, you will receive an automatic shipping confirmation email containing your tracking number(s). The tracking link will become active within 24 hours of dispatch.

4. Customs, Duties, and Taxes

  • Sweden & EU Customers: Since we ship directly from Sweden, all orders delivered within the European Union are free from customs duties, import fees, and border taxes. The price you see at checkout is the final price.

5. Damaged or Lost Shipments

  1. Do not accept the delivery without noting the damage with the courier, or take clear photos of the unopened, damaged box immediately.

  2. Inspect the knife carefully. When handling a package that has been crushed or damaged, please open it with extreme caution as the blade or protective guard may have shifted inside.

  3. Contact our support team at stillberg@kneck.ser within 48 hours of delivery with your order number and photos of the packaging.